Terms of service
Strefa Drewna
Last updated: August 20, 2026
1. General Provisions
These Terms of Service define the rules for using the Strefa Drewna online store and purchasing products through the website.
The online store is operated by:
SMART MEBLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Gdyńska 111
80-209 Chwaszczyno
Poland
NIP: 9581646055
REGON: 221187190
E-mail: strefadrewnapol@gmail.com
Phone: +48 794 386 303
The store operates exclusively online.
2. Products
Strefa Drewna offers furniture and home furnishings made primarily from natural wood.
The product range includes, among other things:
- cabinets;
- bedside cabinets and storage furniture;
- tables;
- countertops;
- other furniture for the home.
Many products are handmade and may therefore have individual characteristics resulting from the use of natural wood.
Differences in grain, texture, colour and shade are natural characteristics of wood and do not necessarily constitute defects.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions and other information presented in the store are accurate.
Colours displayed on a screen may differ slightly from the actual appearance of a product depending on the device, display settings and other technical factors.
The natural characteristics of wood may also cause individual products to differ slightly from photographs.
4. Prices
All prices displayed in the online store are presented in the currency indicated on the website.
Unless otherwise stated, prices include applicable taxes.
The customer will see the applicable product price and delivery cost during the ordering process before completing the purchase.
We reserve the right to change product prices, but price changes do not affect orders that have already been confirmed.
5. Placing an Order
To place an order, the customer should:
- select the desired product;
- add the product to the shopping cart;
- proceed to checkout;
- provide the information necessary to fulfil the order;
- select the available payment and delivery options;
- review the order details;
- confirm the order and make payment where required.
Before submitting the order, the customer has the opportunity to review and correct the information provided.
6. Order Confirmation
After an order has been placed, the customer may receive an order confirmation by e-mail.
The order confirmation contains information concerning the order and allows the customer to verify the details of the transaction.
The sales contract is concluded in accordance with applicable law and the information presented during the ordering process.
7. Payment
The store may offer the following payment methods:
- Visa;
- Mastercard;
- Apple Pay;
- Google Pay;
- PayPal;
- BLIK;
Klarna.
The available payment methods may depend on the customer's location, currency and other factors.
Payments may be processed by external payment service providers.
8. Delivery
We deliver orders within Poland, to countries of the European Union and to Ukraine.
Standard delivery costs are:
Poland: 99 PLN
European Union: 189 PLN
Ukraine: 189 PLN
Delivery is free for orders of 6799 PLN or more.
Detailed information concerning delivery is provided in our Shipping Policy.
9. Delivery and Assembly
Depending on the product and delivery arrangements, the service may include:
- transportation of the furniture to the specified address;
- delivery to the customer;
- carrying the furniture inside;
- assembly.
The availability of carrying-in and assembly services may depend on the conditions at the delivery location.
The customer is responsible for ensuring appropriate access to the location where the furniture is to be delivered and assembled.
10. Right of Withdrawal
Consumers have the right to withdraw from a distance contract within the period provided by applicable consumer protection laws.
The detailed conditions for exercising the right of withdrawal, returning products and receiving refunds are described in our Return and Refund Policy.
11. Complaints and Non-Conformity
If a purchased product is defective or does not conform to the contract, the customer may submit a complaint in accordance with applicable consumer protection laws.
To submit a complaint, please contact:
E-mail: strefadrewnapol@gmail.com
Where possible, please provide the order number, a description of the issue and photographs or other information that may help us assess the problem.
Consumer statutory rights concerning conformity of goods with the contract are not limited by these Terms of Service.
12. Warranty
Products offered by Strefa Drewna are covered by a 12-month warranty.
The warranty is an additional right and does not exclude or limit the customer's statutory rights.
The warranty does not cover damage caused by:
- improper use;
- use contrary to the intended purpose;
- impact;
- dropping the product;
- intentional damage;
- improper assembly performed by the customer or a third party;
- improper care or maintenance.
Natural characteristics of wood, including differences in grain, texture, colour and shade, do not constitute defects when they result from the natural properties of the material.
13. Customer Responsibilities
Customers are expected to:
- provide accurate information required to process an order;
- provide a correct delivery address;
- use products in accordance with their intended purpose;
- follow any applicable care and maintenance instructions;
- ensure suitable access to the delivery location where necessary.
Providing incorrect information may result in delays or additional costs where permitted by law.
14. Website Use
The customer agrees to use the website in accordance with applicable law.
It is prohibited to use the website for purposes that are unlawful, fraudulent, harmful to the store or that infringe the rights of third parties.
The customer should not attempt to interfere with the technical operation or security of the website.
15. Intellectual Property
All content available on the Strefa Drewna website, including text, photographs, graphics, logos, product descriptions and visual materials, may be protected by intellectual property laws.
Unless otherwise permitted by law, such materials may not be copied, reproduced, distributed or used without appropriate authorization.
16. Personal Data
Personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including the GDPR.
Further information concerning the processing of personal data is available in our Privacy Policy.
17. Cookies
The website uses cookies and similar technologies necessary for the operation of the online store.
Detailed information is available in our Cookie Policy.
18. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
In particular, these Terms do not limit mandatory consumer rights.
19. Changes to the Terms
We may update these Terms of Service when necessary, including due to:
- changes in applicable law;
- changes to the operation of the store;
- introduction of new services or functions;
- changes to the products or technologies used.
Changes do not affect orders already confirmed unless otherwise required by applicable law.
The current version of the Terms of Service is available on the Strefa Drewna website.
20. Contact
For questions concerning these Terms of Service, please contact:
Strefa Drewna
SMART MEBLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Gdyńska 111
80-209 Chwaszczyno
Poland
NIP: 9581646055
REGON: 221187190
E-mail: strefadrewnapol@gmail.com
Phone: +48 794 386 303
Contact hours: 09:00–18:00
21. Final Provisions
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in force to the extent permitted by applicable law.
These Terms of Service are governed by the applicable laws, subject to mandatory consumer protection provisions that apply to the customer.