Refund policy

Strefa Drewna
Last updated: August 20, 2026

1. Right of Withdrawal

If you are a consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with applicable consumer protection laws.

The withdrawal period begins in accordance with applicable law, generally from the day on which you, or a third party designated by you other than the carrier, receive the product.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

Contact:
E-mail: strefadrewnapol@gmail.com
Phone: +48 794 386 303

You are not required to provide a reason for your return.

2. How to Request a Return

To initiate a return, please contact us at:
strefadrewnapol@gmail.com
Where possible, please include:

your full name;
order number;
name of the product you wish to return;
confirmation that you wish to withdraw from the contract.

After receiving your request, we will contact you to arrange the collection of the returned product.

Due to the size and nature of our furniture, returns are arranged directly rather than through standard parcel delivery services.

3. Return Shipping Costs

Strefa Drewna covers the cost of collecting the returned product.

Under our standard return procedure, the customer does not pay the return transportation cost.

4. Condition of Returned Products

The product should be returned in a condition that allows it to be resold.

Consumers have the right to inspect the product to the extent necessary to establish its nature, characteristics and functioning, in the same way they would be permitted to do in a physical store.

If the product has been handled beyond what is necessary to establish its nature, characteristics and functioning, the consumer may be liable for any diminished value of the product to the extent permitted by applicable law.

5. Refunds

When a valid withdrawal is made, we will refund all payments received from the customer, including the cost of standard delivery to the customer.

If the customer selected a more expensive delivery method than the least expensive standard delivery option available in the store, the refund will cover the cost of the least expensive standard delivery method.

The refund will be made using the same payment method used for the original transaction, unless the customer agrees to another method that does not result in additional costs.

6. Refund Processing Time

Refunds will be issued without undue delay and no later than 14 days from the day on which we are informed of the customer's decision to withdraw from the contract.

In the case of a product return, we may withhold the refund until we have received the returned product or until the customer provides proof that the product has been returned, whichever occurs first.

Our goal is to process returns as quickly as possible. We normally require up to 3 business days to process a refund, after which the funds are sent using the original payment method.

The time required for the funds to appear in the customer's account may additionally depend on the customer's bank or payment provider.

7. Products Damaged by the Customer

The right of withdrawal does not give the customer the right to intentionally damage the product or use it beyond what is necessary to establish its nature, characteristics and functioning.

Damage caused by improper use, dropping the product, impact or other actions attributable to the customer may result in liability for the diminished value of the product to the extent permitted by applicable law.

8. Complaints and Non-Conformity

The right of withdrawal is separate from the consumer's right to make a complaint if the product is defective or does not conform to the contract.

If the product you receive is defective or does not conform to the contract, please contact us at:

strefadrewnapol@gmail.com

Where possible, please provide your order number and information allowing us to assess the issue, including photographs or video showing the problem.

Complaints are handled in accordance with applicable consumer protection laws.

9. Warranty

Products offered by Strefa Drewna are covered by a 12-month warranty.

The warranty does not cover mechanical damage or damage caused by the customer, including:

dropping the product;
impact;
improper use;
use contrary to the intended purpose of the product;
intentional damage.

These warranty limitations do not affect the consumer's statutory rights concerning conformity of the goods with the contract.

10. Custom-Made Products

Products offered by Strefa Drewna are not made to individual customer specifications or personalized unless expressly stated otherwise for a particular product.

If a product is made according to the customer's individual specifications in the future, the right of withdrawal will be governed by the applicable legal provisions concerning such products.

11. Contact

Strefa Drewna
SMART MEBLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Gdyńska 111
80-209 Chwaszczyno
Poland
NIP: 9581646055
REGON: 221187190
E-mail: strefadrewnapol@gmail.com
Phone: +48 794 386 303
Contact hours: 09:00–18:00