Shipping policy

Strefa Drewna
Last updated: August 20, 2026

1. General Information

Strefa Drewna is an online furniture store offering products made from natural wood, including handmade furniture.

We deliver orders throughout Poland, to all countries of the European Union and to Ukraine.

Delivery is arranged directly by Strefa Drewna.

2. Estimated Delivery Time

Estimated delivery times are:

Poland: 1–3 days.

European Union and Ukraine: 3–10 days.

These delivery times are estimates and may change due to logistical, transportation or other circumstances beyond our control.

If there is a significant delay, we will contact the customer and provide available information regarding the delivery status.

3. Delivery Costs

Standard delivery costs are:
Poland: 99 PLN
European Union: 189 PLN
Ukraine: 189 PLN

For orders displayed in USD, the store may automatically convert delivery costs into the selected currency according to the exchange rate applied by the store system.

4. Free Delivery

Delivery is free for orders with a total value of at least 6799 PLN.

When prices are displayed in USD or another currency, the store may automatically convert the free-delivery threshold into the selected currency.

5. Delivery Service

Depending on the product and delivery arrangements, delivery may include:

  • transportation of the furniture to the specified address;
  • delivery of the product to the customer;
  • carrying the furniture inside;
  • assembly of the furniture.

The availability of carrying-in and assembly services may depend on the technical conditions at the delivery location.

The customer is responsible for ensuring suitable access to the place where the furniture is to be delivered and assembled.

6. Delivery Address

The customer must provide a correct and complete delivery address when placing an order.

If the address is incorrect or incomplete and prevents successful delivery, we will contact the customer to obtain the necessary information.

If a new delivery must be arranged because of incorrect information provided by the customer, additional transportation costs may apply to the extent permitted by applicable law.

7. Contact Before Delivery

Where necessary, Strefa Drewna may contact the customer before delivery to arrange a delivery date or confirm delivery details.

The customer should remain available using the telephone number or e-mail address provided when placing the order.

8. Checking the Product Upon Delivery

We recommend checking the furniture when it is delivered.

In particular, the customer should check:

  • whether the product or packaging has visible damage;
  • whether the delivered product corresponds to the order;
  • whether any product components have been damaged during transportation.

If damage is noticed, we recommend taking photographs or recording a video and contacting Strefa Drewna as soon as possible.

E-mail: strefadrewnapol@gmail.com

Failure to report damage at the time of delivery does not automatically result in the loss of statutory consumer rights.

9. Delivery Delays

If delivery is delayed for reasons attributable to Strefa Drewna, we will inform the customer of the expected delivery date.

If the delay results from circumstances beyond our control, we will provide the customer with available information regarding the situation affecting delivery.

Where applicable law gives the consumer the right to withdraw from the contract due to failure to deliver within the required period, the relevant statutory provisions shall apply.

10. Customer Absence

If the customer is not present at the specified address at the agreed delivery time, Strefa Drewna will contact the customer to arrange another delivery date.

If a new delivery must be arranged for reasons attributable to the customer, additional transportation costs may apply to the extent permitted by applicable law.

11. International Deliveries

Strefa Drewna delivers orders to:

  • all countries of the European Union;

Ukraine.

The applicable delivery cost and estimated delivery time are presented during the ordering process.

For deliveries to Ukraine or other destinations where customs duties, taxes or other public charges may apply, the customer may be responsible for such charges where required by applicable law.

12. Products Damaged During Delivery

If a product arrives damaged, please contact Strefa Drewna as soon as possible.

Where possible, the report should include:

  • order number;
  • description of the damage;
  • photographs of the damaged product;
  • photographs of the packaging if it was also damaged;
  • any additional information that may help us assess the situation.

After receiving the report, we will contact the customer to determine the appropriate next steps.

Statutory consumer rights concerning conformity of goods with the contract remain unaffected.

13. Contact

For questions regarding delivery, please contact:
Strefa Drewna
SMART MEBLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Gdyńska 111
80-209 Chwaszczyno
Poland
NIP: 9581646055
REGON: 221187190
E-mail: strefadrewnapol@gmail.com
Phone: +48 794 386 303
Contact hours: 09:00–18:00

14. Final Provisions

This Shipping Policy supplements the Terms of Service of the online store.

If any provision of this policy conflicts with mandatory applicable law, the relevant statutory provisions shall prevail.